Contact Us

Whether you need help setting up your 4K security camera, tracking a shipment, troubleshooting motion detection alerts, or starting a return, our team of smart home security experts is here to assist. We’re as dedicated to reliable support as we are to building affordable, high-performance devices—here’s how to connect with us, tailored to your needs.

1. Core Contact Channels

We’ve designed flexible ways to reach us, whether you’re troubleshooting a device at home or planning your security system:

Email Support (Our Go-To for Most Inquiries)

  • Official Email: service@wyzeoutlet.com
  • Response Time: 1–2 business days (standard questions); 24 hours for urgent requests (mark subject line “URGENT” for issues like non-functional cameras or security concerns).
  • Pro Tips for Fast Help:
    • Include your 8-digit order number (found in confirmation emails) for questions about shipping (6–12 day delivery) or refunds (5–10 day processing).
    • Specify device details (e.g., “Wyze 1080p Wireless Outdoor Camera” or “Battery-Powered Indoor Cam”) and your issue (e.g., “motion alerts not working” or “setup failed”).
    • Attach photos/videos (e.g., error messages, device placement) for technical troubleshooting—cuts down follow-up questions.

Physical Address (Returns & Formal Correspondence)

  • Wyze Customer Service / Returns Department

    3505 West Margaret Street

    Pasco Washington 99301

    United States
  • How to Use:
    • Ship returns here (must first get a Return Authorization (RA) number via email—write it clearly on the package to avoid delays).
    • Send formal feedback, legal inquiries, or written correspondence (we respond to mailed requests within 5–7 business days).

Self-Service Resources (24/7 for On-the-Go Help)

Skip the wait—get answers anytime, even when you’re troubleshooting a device:
  • Help Center: Visit wyzeoutlet.com/help for FAQs on device setup, motion detection optimization, 60-day return policy, free shipping (no minimum purchase), and firmware updates.
  • Order Tracker: Enter your order number and email on wyzeoutlet.com to check real-time shipping status (updated after 1–3 business days of processing).
  • Device Guides: Find step-by-step tutorials (e.g., “How to Mount Outdoor Cameras” or “Extend Battery Life for Wireless Units”) and video walkthroughs directly on product pages.

2. Scenario-Based Support Guide

Not sure which channel to use? Match your question to the fastest solution:

Pre-Purchase: Security System Planning

  • What to Ask: “Is this 4K camera compatible with my Wi-Fi network?” “How many wireless cameras do I need for a 2,000 sq. ft. home?” “Does the battery-powered cam work in cold weather?”
  • Best Channel: Email or Help Center—include your home layout or usage needs for personalized recommendations.

Order & Shipping Help

  • What to Ask: “Where’s my camera order?” “Can I change my shipping address?” “My package says delivered but I didn’t get it.”
  • Best Channel: Email (include order/tracking number) or Order Tracker—address changes must be requested within 24 hours of ordering (we process orders in 1–3 business days).

Returns & Refunds

  • What to Ask: “How do I return an unused indoor camera?” “When will my refund post?”
  • Best Channel: Email (request an RA number first)—refunds are processed within 5–10 days of return inspection, and we cover return shipping if the issue is our mistake (e.g., defective device, wrong model).

Device Setup & Technical Issues

  • What to Ask: “Why won’t my camera connect to Wi-Fi?” “How do I adjust motion detection sensitivity?” “My camera’s video quality is blurry—what now?”
  • Best Channel: Email (send photos/videos of the issue) or Help Center—our team includes tech experts who specialize in Wyze device troubleshooting.

3. Our Service Promise to You

We’re committed to making your smart home security journey seamless:
  • Expertise You Can Trust: Every team member is trained on Wyze’s full product line (1080p to 4K cameras, wireless/battery-powered models) and can help with setup, troubleshooting, or system optimization.
  • Transparency: We’ll update you at every step (e.g., “Your return is being inspected” or “Your camera firmware update is available”).
  • Security Focus: We prioritize protecting your device data and home privacy—our support team follows strict protocols for handling sensitive information.

4. Quick Contact Summary

  • Email: service@wyzeoutlet.com (all inquiries, fastest response)
  • Returns Address: 3505 West Margaret Street, Pasco Washington 99301, United States (with RA number)
  • Website: wyzeoutlet.com (Help Center, Order Tracker, Device Guides)
Thank you for choosing Wyze to protect what matters most. We’re here to help whenever you need it—reach out anytime!