Privacy Policy

At Wyze, we take your privacy as seriously as we take your home security. We’re dedicated to protecting the personal and device-related information you share with us through our website wyzeoutlet.com, and we operate with full transparency about how we collect, use, and safeguard your data. Below is a clear, structured overview of our privacy practices, aligned with our mission to deliver reliable, affordable smart home security without compromising your trust.

1. Information We Collect

We collect two types of information to deliver personalized, secure service while upholding your privacy:

1.1 Personal Information You Voluntarily Share

This includes details you provide when interacting with our website or services:
  • Account and contact information: Name, email address (e.g., service@wyzeoutlet.com for communications), phone number, and physical address (including our return address: 3505 West Margaret Street, Pasco Washington 99301, United States).
  • Order and payment details: Purchase history (e.g., smart cameras, wireless battery-powered devices), shipping/billing addresses, and payment information (processed securely via third-party providers).
  • Device setup information: Details provided when connecting Wyze devices to your home network (e.g., Wi-Fi credentials, device location within your home) to enable functionality like motion detection and alerts.
  • Communication preferences: Opt-ins for product updates, security tips, or firmware upgrade notifications related to your smart home devices.

1.2 Non-Personal & Device-Generated Information

This data does not identify you individually and helps us improve our products and services:
  • Device and usage data: Smart camera footage (only accessible to you unless you opt to share for support), motion detection logs, battery life metrics, and device performance data (e.g., 1080p/4K video streaming quality).
  • Browsing and technical data: Device type, browser version, IP address, pages visited (e.g., “outdoor wireless cameras” or “4K security cams”), and website navigation patterns.
  • Aggregated data: Trends in product usage (e.g., popular camera placement spots), feature engagement (e.g., motion alert frequency), and website performance metrics.

2. How We Use Your Information

We only use your information to enhance your smart home security experience and fulfill our mission:
  • Process and fulfill orders: From order confirmation to shipping (1–3 business days processing, 6–12 days delivery) and post-purchase support (e.g., 60-day return requests, 5–10 day refund processing).
  • Enable device functionality: Operate smart camera features (video recording, motion detection, alerts) and ensure seamless connectivity between your devices and our platform.
  • Provide personalized support: Respond to inquiries via service@wyzeoutlet.com, troubleshoot device issues (e.g., connectivity problems, firmware updates), and offer guidance on optimizing your security system.
  • Improve products and services: Use non-personal, aggregated data to refine camera performance, develop new features (e.g., enhanced motion detection), and optimize website navigation.
  • Communicate critical updates: Send order alerts, device security notices, firmware upgrade reminders, or warranty information (you can unsubscribe from non-essential communications at any time).
  • Protect security: Verify your identity, prevent fraudulent transactions, and secure your smart home network and device access.

3. How We Share Your Information

We never sell your personal information to third parties for marketing purposes. We only share data with trusted partners who help us deliver our services, and these partners are legally bound to protect your privacy:
  • Payment processors: Securely handle payment transactions (we do not store full credit card numbers or sensitive payment data).
  • Shipping and logistics providers: Receive your shipping address to deliver orders (aligned with our 1–3 day processing and 6–12 day delivery timelines) and process returns sent to 3505 West Margaret Street, Pasco Washington 99301, United States.
  • Service and support providers: Third-party platforms that assist with device connectivity, firmware updates, or technical support—access limited to data necessary for service delivery.
  • Your consent: We may share device data (e.g., camera footage) with you or authorized support teams if you request help troubleshooting a device issue.
We may disclose information if required to comply with legal obligations, protect our rights, or ensure the safety of our customers or the public (a rare measure used only when necessary).

4. How We Protect Your Information

We use industry-leading security measures to safeguard your data—especially sensitive device and footage-related information:
  • Encryption: End-to-end encryption for camera footage, SSL/TLS encryption for data transmitted through our website (e.g., payment details, account information), and secure cloud storage for device data.
  • Access controls: Strict permission protocols for authorized team members, with limited access to personal or device data (only for order processing, support, or security purposes).
  • Regular security audits: Routine testing of our website, cloud platforms, and device firmware to identify and address potential vulnerabilities.
  • Device security: Built-in features like two-factor authentication for account access and secure password requirements to prevent unauthorized device control.
While no security system is impenetrable, we take every reasonable step to protect your information and will notify you promptly if a data breach occurs that may affect your privacy.

5. Your Rights Over Your Information

You have full control over your personal information and device data:
  • Access: Request a copy of the personal data we hold about you (e.g., order history, account details) and device usage logs.
  • Correction: Update inaccurate or incomplete information (e.g., a changed shipping address or device location).
  • Deletion: Request the removal of your personal data and device data (we may retain some information for legal or business needs, such as order records for returns).
  • Opt-out: Unsubscribe from marketing communications or disable non-essential data collection (e.g., usage analytics) via your account settings or by contacting service@wyzeoutlet.com.
  • Device control: Delete camera footage, disable motion detection logs, or factory-reset devices to remove all stored data.
To exercise these rights, email our team at service@wyzeoutlet.com with your request and proof of identity (e.g., registered email address or order number). We will respond within 1–2 business days.

6. Cookies and Similar Tools

We use cookies (small text files stored on your device) to improve your website experience:
  • Functionality: Remember your account preferences, saved shipping addresses, and items in your cart (e.g., wireless battery-powered cameras).
  • Analytics: Track website usage to optimize content and improve navigation (e.g., identifying popular product pages for smart home security).
  • Device connectivity: Support secure communication between your browser and our platform when managing your Wyze devices.
You can manage cookie settings in your browser (disable non-essential cookies), but this may limit certain website features (e.g., saved cart items or personalized device recommendations).

7. Contact Us About Privacy

If you have questions, concerns, or requests related to this Privacy Policy or your personal/device data, reach out to us:
  • Email: service@wyzeoutlet.com (include “Privacy Inquiry” in the subject line for faster assistance).
  • Physical Address: Wyze, 3505 West Margaret Street, Pasco Washington 99301, United States (for formal correspondence).
  • Website: wyzeoutlet.com (visit our Help Center for additional privacy FAQs and device security tips).
We may update this Privacy Policy periodically to reflect changes in our services or practices. Updates will be posted on this page, and your continued use of our website constitutes acceptance of the revised policy.