Shipping Policy

We understand that securing your home starts with getting your Wyze devices quickly and safely—and our shipping policy is built to deliver that peace of mind. Just like our 1080p to 4K security cameras, wireless battery-powered units, and indoor/outdoor security solutions, our shipping practices are reliable, transparent, and free of hidden costs. Below’s a clear breakdown of everything you need to know about receiving your smart home security gear.

1. Core Shipping Information

No fine print—just the key details to plan for your order:
  • Processing Time: Every order is prepared, inspected, and tested within 1–3 business days. We verify functionality for critical features (motion detection, video clarity, battery performance, and connectivity) to ensure your device is ready to protect your home right out of the box.
  • Delivery Time: Once shipped, your package will arrive in 6–12 days. We partner with trusted carriers to ensure timely delivery, whether you’re ordering a single indoor cam or a full security system.
  • Free Shipping for All Orders: Enjoy complimentary standard shipping on every purchase from wyzeoutlet.com—no minimum order required. There’s no promo code needed; free shipping is automatically applied at checkout, whether you’re buying a 4K outdoor camera or replacement accessories.
  • Currency: All transactions are processed in United States Dollars (USD) for consistency and clarity.

2. Device-Safe Packaging

Your Wyze security devices are precision-engineered—we package them to ensure they arrive in perfect working condition:
  • Protective materials: Shock-absorbent padding and sturdy boxes shield cameras, lenses, sensors, and battery packs from bumps or damage during transit.
  • Battery-compliant shipping: Wireless battery-powered devices are packaged to meet safety regulations, preventing leakage or damage to the battery or device.
  • Tamper-evident sealing: Each package is sealed to confirm your device hasn’t been opened or altered before delivery, preserving the integrity of your security gear.
  • Essential inclusions: Your package will include an order summary, quick-start setup guide, and warranty information—no unnecessary extras, keeping packaging efficient and sustainable.

3. Shipping Address Guidelines (Avoid Delays)

  • Provide a complete, accurate physical address. We do not ship to PO boxes, APO/FPO, or remote locations with limited carrier access.
  • Address changes must be requested within 24 hours of placing your order via email to service@wyzeoutlet.com. We cannot modify addresses once order processing begins (typically 1 business day after purchase).
  • If a package is returned to us due to an incorrect or incomplete address, we’ll notify you within 3 business days. You may request free re-shipping to a corrected address or a full refund (processed within 5–10 days of us receiving the returned package).

4. Track Your Order Easily

Stay informed about your shipment every step of the way:
  • Shipment Confirmation Email: Once your order ships, you’ll receive an email with a unique tracking number and carrier link (e.g., USPS, FedEx) to monitor delivery in real time.
  • Online Order Tracker: Visit wyzeoutlet.com and enter your order number + registered email to check status anytime—ideal for following up on your security devices.
  • Delivery Alerts: Carriers will send notifications when your package is out for delivery, so you can plan to receive it promptly (avoiding unattended packages and ensuring your security gear is secured right away).

5. Resolving Shipping Issues

We’re here to fix problems fast—here’s how to address common scenarios:
  • Tracking not updating: If your tracking shows no movement for 5+ business days, email us with your order number and tracking number. We’ll file a carrier inquiry and update you with the latest details.
  • Package marked “delivered” but missing: First check neighbors, building managers, or secure drop spots (carriers often leave packages in safe locations). If you can’t locate it, contact us within 48 hours to help file a lost package claim.
  • Damaged or incorrect items: Inspect your order immediately upon delivery. If your device is broken (e.g., cracked lens, non-functional sensor), missing parts, or the wrong model, email us within 48 hours with your order number and photos of the issue. We’ll send a free replacement or issue a refund—no need to return the damaged item unless we request it.

6. Returns Shipping Instructions

If you need to return an item (per our 60-day refund policy):
  1. First, request a Return Authorization (RA) number by emailing service@wyzeoutlet.com.
  2. Ship your return to our dedicated address:

    Wyze Returns Department

    3505 West Margaret Street

    Pasco Washington 99301

    United States
  3. Clearly write your RA number on the outside of the package—unlabeled returns will be delayed.
  4. We cover return shipping costs if the issue is our mistake (e.g., defective device, wrong item shipped). For change-of-mind returns, you are responsible for shipping fees (no restocking fees apply).

7. Contact Us for Shipping Support

If you have questions about timelines, tracking, or address changes, reach out:
  • Email: service@wyzeoutlet.com (include “Shipping Inquiry” in the subject line for faster assistance; response time: 1–2 business days).
  • Website: wyzeoutlet.com (visit our Help Center for additional shipping FAQs and device setup resources).
  • Physical Address: Wyze, 3505 West Margaret Street, Pasco Washington 99301, United States (for formal shipping-related correspondence).
We’re committed to making your home security journey seamless—from the moment you order to the day your Wyze device arrives, ready to protect what matters most.