Terms of Purchase

1. Order Placement & Confirmation

1.1 How to Place an Order

1.2 Your Responsibilities

• Provide accurate, complete information at checkout: Valid shipping address, email address (for communications to service@wyzeoutlet.com), phone number (optional for delivery updates), and payment details.
• Double-check product details (model, resolution, indoor/outdoor compatibility) before submitting—we cannot modify orders after processing begins (typically 1 business day post-purchase).
• Ensure your home network and setup environment meet device requirements (e.g., Wi-Fi compatibility for wireless cameras) to avoid functionality issues post-delivery.

1.3 Order Confirmation & Rejection

• You’ll receive an immediate “Order Receipt” email to confirm we’ve received your request (this is not final acceptance).
• Your order is officially accepted when we send an “Order Confirmation” email or ship the product—whichever comes first.
• We reserve the right to decline orders for reasons including inventory shortages (e.g., out-of-stock 4K outdoor cameras), pricing errors, or suspected fraud. If rejected, we’ll notify you promptly and will not charge your payment method (or issue an immediate refund if a temporary hold was placed).

2. Payment Terms

2.1 Accepted Payment Methods

2.2 Payment Security & Failures

• Your payment details are processed by trusted third-party providers that adhere to industry security standards (e.g., PCI DSS). Wyze never stores full credit card numbers or sensitive payment data.
• If your payment is declined (e.g., insufficient funds, expired card, fraud alert), we’ll notify you via email immediately. Your order will not be processed until payment is successful—we are not liable for delivery delays caused by payment issues.

3. Shipping & Delivery

3.1 Processing & Delivery Timelines

• Order Processing: After payment confirmation, we prepare your order within 1–3 business days. Each smart security device is inspected for functionality (e.g., motion detection, video quality) and authenticity before shipping to ensure it meets our premium standards.
• Delivery Time: Once shipped, your package will arrive in 6–12 days. We work with reliable carriers to ensure timely delivery of your security system components.
• Tracking: You’ll receive a “Shipment Confirmation” email with a tracking number and carrier link to monitor your order in real time.

3.2 Shipping Address Rules

• You are responsible for providing a complete, accurate physical address (we do not ship to PO boxes, APO/FPO, or remote locations with limited carrier access).
• Address changes must be requested within 24 hours of ordering via email to service@wyzeoutlet.com—we cannot modify addresses once processing starts.
• If a package is returned to us as undeliverable due to an incorrect address, we’ll notify you within 3 business days. You may request a corrected address for free re-shipping or a full refund (processed within 5–10 days of package receipt).

4. Returns & Refunds

4.1 Eligibility for Returns

• Items are in their original condition (all tags, packaging, accessories, and user manuals intact).
• Devices are unused and unactivated (no setup or network pairing, to ensure functionality for future customers).
• Customized or modified devices (if applicable) are only eligible for refunds if the customization/modification contains an error from Wyze.

4.2 Return Process

1. Request Return Authorization (RA): Email service@wyzeoutlet.com with your order number, product name (e.g., “Wyze 4K Outdoor Wireless Camera”), and reason for return.
2. Approval & Instructions: We’ll respond within 1–2 business days with an RA number and return guidelines. If the issue is our mistake (e.g., wrong model shipped, defective device), we’ll provide a pre-paid shipping label—no cost to you. For change-of-mind returns, you cover return shipping (no restocking fees).
3. Ship Returns To:
   
   
   Wyze Returns Department
   
   
   3505 West Margaret Street
   
   
   Pasco Washington 99301
   
   
   United States
   
   
   Write your RA number clearly on the package—unlabeled returns will be delayed.

4.3 Refund Processing

• We inspect returned devices within 3–5 business days of receipt to confirm eligibility and functionality.
• Approved refunds are issued within 5–10 days, credited back to your original payment method (USD).
• Partial Refunds: Offered only for security system kits returned with a single defective device (e.g., non-functional motion sensor in a camera kit)—we’ll refund the individual device’s price.

5. Product Descriptions & Liability

5.1 Accuracy of Descriptions

5.2 Liability for Defects

• We stand behind the quality of our security devices. We are liable for manufacturing defects (e.g., faulty camera lens, non-responsive motion sensor, defective battery) but not for:
  • Damage from improper use (e.g., outdoor cameras used in extreme weather beyond stated limits, incorrect network setup).
  • Normal wear and tear (e.g., minor scratches on camera housing from long-term use).
  • Damage caused by third-party carriers during delivery (report such issues within 48 hours of receipt).

6. Contact Us for Purchase Support

• Email: service@wyzeoutlet.com (include your order number for faster assistance; response time: 1–2 business days).
• Physical Address: Wyze, 3505 West Margaret Street, Pasco Washington 99301, United States (for returns, formal correspondence, or written inquiries).
• Website: wyzeoutlet.com (visit our Help Center for self-service FAQs on purchases, shipping, and device setup).