Terms of Use

Using Wyze’s website (wyzeoutlet.com), smart home security devices (cameras, wireless battery-powered units, etc.), and services means joining our community of users who prioritize affordable, reliable home protection. Below are clear, fair terms that outline your rights and responsibilities—aligned with our mission to deliver premium tech that keeps your home safe without breaking the bank.

1. What These Terms Cover

These Terms of Use apply to your access and use of all Wyze services: our official website, smart home security devices (1080p to 4K cameras, indoor/outdoor models, wireless battery-powered options), mobile apps, cloud storage (if applicable), and customer support channels. For purchases, these terms work alongside our Terms of Purchase—if there’s a conflict, the Terms of Purchase govern your order, while these rules cover how you use our platform and devices.

2. Who Can Use Our Services

To create an account or use our services, you must be at least 18 years old (or have legal capacity to agree to these terms). By using our services, you confirm you meet this requirement and will provide truthful, accurate information.

3. Account Responsibilities

Your Wyze account is your personal access to our services—here’s what we expect:
  • Keep info up-to-date: Provide real, complete details (name, email, contact info) when creating an account, and update it if it changes. We use this to send order updates (1–3 days processing, 6–12 days delivery), device firmware alerts, and support responses.
  • Protect your credentials: Keep your username and password private. Never share your account with others, and notify us immediately at service@wyzeoutlet.com if you suspect unauthorized access (e.g., unknown device logins or camera control). We aren’t liable for losses from stolen account info.
  • Personal, non-commercial use: Your account is for buying and using devices for personal or household security—no reselling, distributing, or using for commercial purposes (e.g., reselling Wyze cameras for business surveillance). We reserve the right to suspend/terminate accounts used for abuse.

4. Website Use Rules

4.1 Permitted Use

  • Browse products, check details (resolution, motion detection features, indoor/outdoor compatibility), place orders, access device setup guides, and manage your account.
  • Share feedback or join community discussions (if available) in a respectful, constructive way (e.g., tips for camera placement or troubleshooting).

4.2 Prohibited Activities

We enforce these rules to keep our platform safe and fair for all users:
  • No illegal or fraudulent use (e.g., fake orders, stolen payment info, counterfeiting our devices).
  • No technical interference (e.g., hacking the website, introducing malware, scraping product data/images or device firmware without permission).
  • No copyright/trademark violations (e.g., copying our device designs, using the Wyze logo without approval).
  • No harmful content (e.g., posting false claims about device security, sharing unsafe setup methods, spamming other users or support channels).
  • No misuse of services (e.g., creating multiple accounts to exploit free shipping, manipulating return policies for repeated device swaps).

5. Device Use Guidelines

Wyze smart home security devices are designed for safe, legal use—follow these guidelines to protect your home, others, and the device’s performance:
  • Follow instructions: Read all device manuals, setup guides, and safety guidelines (e.g., proper mounting for outdoor cameras, battery safety for wireless units). Failure to do so may cause damage, injury, or device malfunctions, and voids any product guarantees.
  • Legal & ethical use: Use cameras only in areas where you have legal rights to record (comply with privacy laws for public spaces or areas accessible to others). Never use devices to invade privacy or record without consent where required by law.
  • Intended use only: Use devices for home security purposes (indoor/outdoor surveillance as specified by the product model). Don’t modify devices for unapproved use (e.g., using indoor cameras in extreme outdoor weather, tampering with motion detection sensors).
  • Report defects or security issues: If you find a manufacturing defect (e.g., non-functional camera lens, faulty battery) or suspect a security vulnerability, stop using the device and email service@wyzeoutlet.com with your order number and photos/details. We’ll resolve it promptly (e.g., replacement or firmware update).

6. Intellectual Property

All content and assets related to Wyze are our property (or licensed to us):
  • Device designs, firmware, software, and branding (Wyze name, logo, product trademarks).
  • Website content (text, photos, videos, setup guides, security tips).
  • Copyrights and patents for technology (e.g., motion detection algorithms, 4K video optimization).
You may not use, copy, distribute, sell, or modify any of this intellectual property without our written permission. This includes extracting firmware, reverse-engineering devices, or reposting our content for commercial gain.

7. Service & Device Guarantees

  • Our services and devices are provided “as is” and “as available”—we don’t make implied warranties (e.g., that the website will never crash, or that devices will work in all network environments).
  • We strive for accuracy in product descriptions, but minor technical variations may occur due to firmware updates or manufacturing tolerances—this doesn’t qualify as a defect.
  • For device-specific guarantees, refer to our product warranty information or Help Center—we stand behind craftsmanship but not normal wear and tear, improper use, or damage from accidents.

8. Liability Limits

To the fullest extent allowed by applicable rules, we aren’t liable for:
  • Indirect damages (e.g., property loss from delayed device delivery, data loss from improper camera use, or missed alerts due to network outages).
  • Damages from your violation of these terms (e.g., account suspension from unauthorized device modification).
  • Damages from third-party issues (e.g., payment processor errors, carrier lost packages, or network service disruptions affecting device connectivity).
Our total liability for any claim related to your order or service use will never exceed the amount you paid for the specific device or service in question.

9. Terms Updates

We may update these Terms of Use to reflect changes in our services, devices, or industry standards (e.g., new security features or regulatory requirements). When we make material updates:
  • We’ll post the revised terms on wyzeoutlet.com with a clear notice.
  • We’ll email your account’s registered address (if you have an account).
Your continued use of our services after the update means you agree to the new terms. We recommend checking back periodically for changes.

10. Termination of Access

We may suspend or terminate your access to our website, account, or services at any time (with or without notice) if you violate these terms (e.g., account abuse, device misuse, illegal recording, or security breaches). You can also close your account anytime by emailing service@wyzeoutlet.com.
Upon termination, your right to use our services ends immediately. We may retain certain data (e.g., order records for 60-day returns, security logs for fraud prevention) as required by business needs.

11. Contact Us for Clarification

If you have questions, concerns, or need help understanding these terms, reach out:
  • Email: service@wyzeoutlet.com (include “Terms of Use Inquiry” in the subject line; response time: 1–2 business days).
  • Physical Address: Wyze, 3505 West Margaret Street, Pasco Washington 99301, United States (for formal correspondence).
  • Website: wyzeoutlet.com (visit our Help Center for additional FAQs on account use and device security).